Refund & Cancellation Policy

1. Nature of Our Service

Influencer Dhundo provides a digital creator-discovery and listing service.

A creator subscription provides access to the applicable paid features and, subject to the Platform's activation requirements, allows the creator's profile to remain publicly discoverable for the purchased subscription period.

Because the service is digital and access may be activated immediately after successful payment, subscription payments are generally non-refundable once the subscription has been successfully activated, except in the circumstances specifically described in this Policy.

2. Free Trial

Eligible new creators may receive a 3-day free trial.

The trial allows the creator to use the applicable features during the trial period without purchasing a paid subscription.

No refund is applicable to the free trial because no subscription payment has been collected for the trial.

At the end of the trial period, the creator must purchase an available paid subscription to continue having an active publicly discoverable profile.

The free trial does not automatically qualify as a paid subscription or generate referral rewards.

3. Subscription Cancellation

Creators may choose to stop using Influencer Dhundo at any time.

However, cancelling or stopping use of a subscription does not automatically entitle the creator to a refund for unused subscription time.

Once a paid subscription has been activated, the subscription generally remains valid until its stated expiry date.

For example, if a creator purchases a six-month subscription and stops using the Platform after two months, the unused four months are generally not refundable. This is because the subscription provides access to a digital service for the purchased subscription period.

4. Subscription Refunds

Subscription payments are generally non-refundable after successful activation. However, a refund may be considered in the following circumstances:

5. No Refund for Lack of Leads or Collaborations

A subscription is a payment for access to Influencer Dhundo's digital discovery/listing service. Therefore, a refund will generally not be available because a creator:

• did not receive enquiries;
• did not receive collaboration offers;
• received fewer enquiries than expected;
• did not receive a collaboration;
• did not receive a paid collaboration;
• did not receive a barter collaboration;
• did not receive enquiries from a particular city;
• did not receive enquiries from a particular category; or
• did not achieve a particular business or income result.

Influencer Dhundo does not guarantee a specific number of enquiries, collaborations, leads, followers, income or commercial results.

6. Profile Visibility Issues

If a creator has an active paid subscription but their profile is not publicly visible because of a verified technical problem attributable to Influencer Dhundo, the creator should contact us at:

support@influencerdhundo.com

We will investigate the issue and, where appropriate, restore the profile or provide an appropriate adjustment.

If a profile is hidden or suspended because of the creator's violation of the Terms & Conditions, fraudulent activity, inaccurate information, prohibited content or other policy violation, this does not automatically create a refund entitlement.

7. Referral Rewards and Refunds

Influencer Dhundo operates a creator referral programme. Under the current referral programme, an eligible creator receives 7 additional subscription days for each qualifying successful referral.

A referral qualifies only when the referred creator:

1. joins using the applicable referral link or code;
2. completes the required creator registration/profile process; and
3. purchases a qualifying paid subscription.

7.1 Referral Reward Reversal

If the referred creator's qualifying subscription is subsequently refunded, cancelled or reversed in circumstances that make the original referral ineligible, the corresponding 7 referral days may be reversed.

This prevents a creator from retaining referral-earned subscription time when the underlying paid referral transaction has been reversed.

7.2 Referral Reward Is Not Cash

Referral rewards are provided as additional subscription validity. They:

• cannot be converted into cash;
• cannot be withdrawn;
• cannot normally be transferred to another creator; and
• have no separate monetary value payable to the creator.

8. Refunds and Referral Rewards

Where a refund is issued for a referred creator's subscription, Influencer Dhundo may reverse the corresponding referral reward before or after processing the refund.

If multiple referral rewards have been earned, only the reward associated with the refunded qualifying transaction will normally be reversed. The referral history may show the adjustment.

9. Failed, Pending or Cancelled Payments

If a payment attempt fails before the transaction is successfully captured by Influencer Dhundo, no subscription is created for that unsuccessful payment attempt.

If your bank, card issuer, UPI provider or payment service provider temporarily shows a debit despite the transaction failing, the amount may be automatically reversed by the relevant payment provider or bank according to its applicable processing timelines.

If the amount does not reverse within the expected period, you may contact your payment provider and/or Influencer Dhundo with the relevant transaction details.

10. Refund Processing

For an approved refund, Influencer Dhundo will initiate the refund through the applicable payment mechanism.

Refunds will generally be routed to the same payment method used for the original transaction, subject to the payment provider's capabilities and applicable law.

Once a refund has been initiated by Influencer Dhundo, the actual time taken for the amount to appear in the customer's account may depend on the bank, card network, UPI provider or other payment institution involved. Influencer Dhundo is not responsible for delays caused solely by such third-party payment providers.

11. Refund Request Timeline

We recommend submitting refund requests as soon as the relevant issue is identified.

To allow us to investigate the transaction properly, refund requests should normally be submitted within 7 days of the relevant payment or transaction.

This request period does not override any mandatory rights available to you under applicable law.

12. How to Request a Refund

To request a refund or report a payment issue, email:

support@influencerdhundo.com

Please include:

• registered name;
• registered email address;
• registered mobile number;
• Razorpay payment/order ID, if available;
• transaction date;
• amount paid;
• subscription plan;
• reason for the refund request; and
• relevant screenshots or payment information where useful.

Providing accurate transaction information helps us investigate the request more quickly.

13. Refund Review Process

We will review the information provided and may verify the transaction with our payment processor. We may request additional information where necessary to verify:

• payment status;
• duplicate charges;
• subscription activation;
• technical issues;
• refund eligibility; or
• suspected misuse.

We aim to acknowledge refund requests within 3 business days and, where sufficient information is available, communicate the outcome within 7–10 business days.

These are our intended review timelines and do not necessarily represent the time required by a bank or payment provider to credit an approved refund.

14. Taxes and Payment Processing Charges

Where a refund is approved, the amount refunded will be determined based on the applicable transaction, refund circumstances and applicable law.

Where applicable, taxes may be treated in accordance with the requirements of law. Any payment gateway or transaction-related charges that are not recoverable by Influencer Dhundo may be treated according to the applicable transaction and refund circumstances, subject to applicable law.

We will not impose charges that are prohibited by applicable law.

15. Fraud, Abuse and Misuse

Refunds and referral benefits are intended for genuine users and genuine transactions. We may investigate and take appropriate action where we reasonably suspect:

• fraudulent transactions;
• self-referrals;
• duplicate or artificial accounts;
• manipulation of referral rewards;
• repeated creation of accounts to obtain trials;
• payment abuse;
• misuse of refund procedures;
• false refund claims; or
• attempts to circumvent subscription restrictions.

Where fraud or abuse is established, we may suspend or terminate the relevant account and reverse associated referral rewards, subject to applicable law.

16. Chargebacks and Payment Disputes

If you believe that a payment was incorrectly charged, please contact us first at:

support@influencerdhundo.com

We will review the transaction and attempt to resolve legitimate payment issues. Nothing in this section prevents a customer from exercising any rights available under applicable law or applicable payment-network rules.

17. Cancellation of Future Renewal

If Influencer Dhundo introduces automatic subscription renewal in the future, the applicable cancellation mechanism and renewal terms will be displayed before or during the renewal process.

Unless otherwise stated at checkout, cancelling future renewal will not automatically cancel the already-paid subscription period. The creator's existing paid access may continue until the end of the applicable subscription period.

18. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, subscription plans, referral programme, payment processing, applicable law, or operational requirements.

The latest version will be published on the Platform with the updated “Last Updated” date. Changes will not retroactively remove rights that have already accrued under applicable law.

19. Relationship With Our Terms & Conditions

This Refund & Cancellation Policy forms part of the Influencer Dhundo Terms & Conditions.

If there is a conflict between this Policy and the Terms & Conditions specifically relating to refunds or cancellations, the provisions specifically dealing with refunds and cancellations in this Policy will apply, subject to applicable law.

20. Contact

For refund, cancellation or payment-related questions: